FAQs

Here are frequently asked questions (FAQs) for IoTCrazy website:

QUESTION
What is the minimum order for free shipping?
ANSWER
Orders totaling $199 or more qualify for free shipping within Canada and the United States.

QUESTION
How long does shipping take?
ANSWER
Shipping times vary based on location. Generally, orders arrive within 5-7 business days once processed.

QUESTION
Do you offer international shipping outside of Canada and the US?
ANSWER
Currently, we only provide shipping services within Canada and the contiguous United States.

QUESTION
What is your return policy?
ANSWER
We offer a 30-day return policy. If you’re unsatisfied with your purchase, you can return it within 30 days for a full refund or exchange.

QUESTION
How can I track my order?
ANSWER
Once your order is processed and shipped, a tracking number will be provided via email. You can use this to track your package online.

QUESTION
What payment methods do you accept?
ANSWER
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.

QUESTION
Can I cancel or modify my order after it's been placed?
ANSWER
We aim to process orders quickly. Contact our customer support immediately if you need to make changes. Once shipped, orders cannot be modified.

QUESTION
Do you offer technical support for products purchased?
ANSWER
Yes, we provide technical assistance for products purchased through our website. Reach out to our support team for help.

QUESTION
How do I initiate a return or exchange?
ANSWER
To initiate a return or exchange, please contact our customer support team. They will guide you through the process and provide necessary instructions.